Online Return Policy
ONLINE RETURN POLICY
Effective as of: September 14 2023
- RETURNS. We allow returns for refund only. We do not allow exchanges. For items purchased online, returns are accepted within 15 days of the delivery date. To initiate a return, please contact us at firstname.lastname@example.org to obtain a return authorization. Be sure to include the item’s order number and your reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to 15 business days for your refund to be processed once we receive your return.
- RETURN SHIPPING. Shipping instructions will be included with your return authorization.
- ELIGIBLE ITEMS. The following items: Cut or partially smoked cigars and promotional items outside their original box.and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management’s discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
- CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be “open box” but must be unused, undamaged, and complete with all original packaging.
- FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
If you have any questions about this return policy, please contact us at email@example.com